Call Center

Our  Call  Center  provides  our  clients with a comprehensive suite of
world-class  customer   service  capabilities  and   guaranteed  service
levels.   We manage the customer experience on behalf of our clients, allowing them to focus resources on delivering their core products and services:

• 24 hours, 7 days a week,  365
  days a year toll free customer
  service
• Toll free private branded lines
• 80%  of calls  answered within
  20 seconds
• Less than 1% abandonment rate
• Custom reporting
• Claims adjudication & payment
• Shipment tracking
• Digitally recording  –  management
  records and reviews customer calls
  to maintain quality assurance

STARS

The Wireless Protection Program has developed its own state-of-the-art
proprietary technology known as STARS – Specialized Tracking and
Administration  Reporting   System.     Integration  with  our highly
advanced  web-enabled system  streamlines and  automates the  entire
process  including  administration,  claims  adjudication,  reporting  and
logistics.    This translates  into  real-time  data  which  ensures  timely,
prompt and professional   handling of your customers' claims.

Authorized Repair Facilities:

GWG has contracted  with some of the most predominant  repair facilities
strategically  located throughout the United States.   These facilities focus
on providing the highest quality product and fast,   dependable service to their customers.  All Authorized Repair Facilities are Certified and employ
Manufacturer  Certified Repair Technicians.   All  of the Authorized Repair
Facilities   offer  a  full  range  of   remanufacturing  services,    warranty
and non-warranty repairs for AMPS, CDMA,  TDMA, GSM,  PCS and iDEN.
Our  service  partners are  continually monitored  and  ranked  to ensure
customers  receive   prompt  reliable   service.     Service  Providers  are
required to maintain the following Quality Assurance Standards to remain in our service network:

• Service  Providers  must adhere  to most recent
  manufacturers’ specification requirements.
• Random  audits  with  customers are  conducted
  to gauge satisfaction.
• GWG maintains a “Two Strike Policy” for Service
  Providers  not adhering to the Quality Assurance
  Standards.   “Strike One”  –  GWG  provides  the
  Servicer with a written warning.   “Strike Two” –
  the  Service  Providers  are  removed  from  the
  service network.