Customer Care Center
Our 24 hours, 7 days a week, 365 days a year toll free Customer Care Center provides our clients with a comprehensive suite of world-class customer service capabilities and guaranteed service levels. We manage the customer experience on behalf of our clients, allowing them to focus resources on delivering their core products and services.
During the replacement process customers will only receiveNew Certified Original Equipment Manufactured (OEM) Devices or Class A RemanufacturedDevices which have gone through vigorous quality assurance procedures. 97% of all replacement units are shipped within 1 business day utilizing UPS overnight shipment services.
Global Warranty Group has developed its own state-of-the-art proprietary software known as STARS™ – Specialized Tracking and Administration Reporting System. Integration with our highly advanced web-enabled system streamlines and automates the entire process including activation, administration, claims adjudication, reporting and both forward and reverse logistics. This translates into real-time data, which ensures timely, prompt and professional handling of your customers’ claims. Our STARS™ system is accessible through our web portal and is presently integrated with all of the top wireless Point-of-Sale (POS) system companies in North America, creating a seamless sales process for all of our clients.
Dealer Services Group
We fully recognize the importance of facilitating our clients with a convenient and direct line of communication. Our Dealer Service Group is the conduit that will assist you in managing the Wireless Protection Program™ more effectively while helping to increase sales and attachment rates and enhance customer satisfaction.
The Wireless Protection Program™is fully backed by A.M. Best rated insurance companies. Our programs are fully compliant in all 50 states and Canada and we meet and adhere to all industry and governmental regulations and standards.