FAQs
FAQs
Q. Exactly what does the Wireless Protection Program™ cover?
A. The program covers your wireless phone, a standard battery and home charger. You are covered for loss, stolen, broken, accidental and liquid damage.
Q. Does my coverage stay in effect if I purchase or upgrade to a new device?
A. Yes. If you acquire a new phone, your coverage will be transferred provided that you or the dealer completes and submits the required Exchange/Upgrade Form within 15 days.
Q. How do I initiate the process to file a claim?
A. Simply call our 24/7/365 Claims Center and furnish your name and wireless #. You will then be asked to confirm the device's make, model and identification #. Your deductible amount will be determined based on the phone’s MSRP.
Q. Will I receive the identical device when my phone is replaced?
A. If your exact make and model phone is available and in stock you will receive the same phone. If your model is no longer available you will receive a like kind replacement with comparable or superior features and technology.
Q. If I file a claim for a lost or stolen unit, do I need to get a police report?
A. Yes. Documentation is required to substantiate a lost or stolen claim. If a local police department does not issue official reports, you will still be required to furnish a police precinct telephone number and the officer’s name. Report must be filed within 10 days of incident.
Q. Is there a waiting period after my coverage is activated?
A. After coverage is purchased, there is a mandatory 30 day waiting period before a claim can be filed. If a claim is made within the 30 day period, the contract may be voided.
Q. How can I check on the status of a claim?
A. Simply log on to www.trackaclaim.com and reference your claim # and wireless phone #
Q. What if the dealer who I purchased Wireless Protection Program™ from goes out of business?
A. As an insurance backed program, your coverage remains in effect even if the dealer no longer exists.
Q. How long do I have to file a claim?
A. Claims must be filed within 10 days of incident
