Services
Call Center
Our Call Center provides our clients with a comprehensive suite of world-class customer service capabilities and guaranteed service levels. We manage the customer experience on behalf of our clients, allowing them to focus resources on delivering their core products and services:
- 24 hours, 7 days a week, 365 days a year toll free customer service
- Toll free private branded lines
- 80% of calls answered within 20 seconds
- Less than 5% abandonment rate
- Custom reporting
- Claims adjudication & payment
- Shipment tracking
- Digitally recording – management records and reviews customer calls to maintain quality assurance
STARS
The Wireless Protection Program has developed its own state-of-the-art proprietary technology known as STARS – Specialized Tracking and Administration Reporting System™. Integration with our highly advanced web-enabled system streamlines and automates the entire process including administration, claims adjudication, reporting and logistics. This translates into real-time data which ensures timely, prompt and professional handling of your customers' claims.
> Track a Claim
